Refund policy

Store closing: all sales final

The Tail Story is closing, and every item is part of our closing sale. All orders placed from November 4, 2026 are final sale: we can't accept returns or exchanges, including for sizing. Orders placed before November 4, 2026 keep the return policy that applied when they were placed.

Damaged, defective or incorrect items

If your item arrives damaged, defective or incorrect, email us at customer@thetailstory.com within 3 days of delivery with a photo or video. We'll send a free return label and refund the item, or replace it if we still have it in stock. Toys damaged by play aren't covered.

Refunds

Approved refunds go back to your original payment method. Your bank may take a few days to post the refund.